Privacy Policy

1. Introduction and Company Information

Welcome to the privacy policy of Excelerate Training Solutions. We are committed to protecting your personal information and ensuring its privacy, accuracy, and security. This policy outlines how we collect, use, disclose, and manage your personal information in compliance with Australian privacy laws.

Company: Excelerate Training Solutions
Address: Level 5, 123 Collins Street, Melbourne, VIC 3000
Email: [email protected]
Phone: +61 3 9642 3434
Business Type: Training

2. Data Collection and Processing

We collect personal information that is necessary for us to provide our services effectively. This may include your name, contact details, job title, company information, and payment details. We collect data through our website forms, email communications, and during training sessions.

3. Purpose of Data Processing

The primary purposes for which we collect and process your personal information include:

• Providing training services and managing bookings
• Communicating with clients regarding our services
• Improving our service offerings
• Complying with legal obligations

4. Legal Basis for Processing

The legal bases for processing your personal information are:

• Your consent
• The performance of a contract with you or in order to take steps at your request prior to entering into a contract
• Compliance with our legal obligations

5. Data Sharing and Third Parties

We may share your personal information with third-party service providers who assist us in delivering our services. These parties are contractually obligated to protect your information and only use it for the purposes we specify.

6. Data Transfer to Third Countries

Your personal data may be transferred to third countries outside Australia where we engage international partners or service providers. We ensure that such transfers comply with applicable data protection laws and that adequate safeguards are in place.

7. Storage Duration

Your personal data will be stored only as long as necessary to fulfil the purposes for which it was collected or as required by law.

8. User Rights

You have the right to:

• Access the personal data we hold about you
• Request rectification of inaccurate data
• Request erasure of your personal data under certain conditions
• Restrict processing of your data under specific circumstances
• Receive a copy of your data in a structured format (data portability)
• Object to the processing of your data on certain grounds

9. Withdrawal of Consent

You can withdraw your consent at any time by contacting us at [email protected]. Please note that withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

10. Right to Complain

If you believe that we have breached the Australian Privacy Principles or any relevant privacy laws, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, misuse, loss, or destruction.

12. Contact Information

If you have any questions or concerns about this privacy policy or how we handle your personal information, please contact us:

• Email: [email protected]